SHIPPING & RETURNS:
Delivery Terms and Conditions:
We aim to provide great service and fast delivery, our delivery methods are via Courier, we always aim to deliver within 3-5 business working days, note for outbound areas delivery can take up to 10-15 days depending on the payment method used and the verification thereof and delivery address. Orders are dispatched directly from South Africa, Gordons Bay. Please note we do not dispatch or deliver orders over weekends or on public holidays. Note these Terms and Conditions listed on this page are accepted at the time of check-out, Orders are only dispatched once payment is received in our bank account.
If you have placed an order of R2 000 or more, delivery will be free to all major cities, if your order is less than R 2000 there will be a delivery fee of R120 to all major cities, eg. Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, Bloemfontein. Please note outbound areas eg. Kimberely, Polokwane, Limpopo, Secunda, Mpumalanga, Mosselbay, and areas outside the main city centers may have an additional courier fee that may be added.
Goods can only be returned by prior arrangement and at the customer's arrangement and cost. We must be notified within 7 days after receipt of your intent to return any goods. Notice can be emailed to firstname.lastname@example.org. A 10% handling fee will apply. Items that are specifically imported for a customer, will not be accepted for return. Customers shall be informed in writing should this be the case. We cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, unmarked, and not altered in any way.
Additional non-returnable items:
* Gift cards
* Clothing, eye or ear protection and goods of a personal nature
* Downloadable software products
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Should goods not be in the agreed condition then no credit shall be given, and the goods remain the property of the customer.
If the credit is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It may take some time before your refund reflects in your account, this is due to the financial institutions processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Return product to our premises at:
210 Lancaster Road, Gordon’s Bay, Western Cape, 7140, South Africa.
You will be responsible for your shipping costs when returning any item. Shipping costs are non-refundable.